I wrote an article couple of years ago on how to deal with negative comments on social media. My number one piece of advice was ‘don’t attempt to ignore or delete the negative comment’. I’m now updating that recommendation to include… Don’t feed the trolls. Posted by Becca We manage the social […]
social media
11 posts
Tesco’s response to this man’s tongue-in-cheek complaint about a missing rasher of bacon: In his post, Mr Roberts asked the retail giant what they intended to do “about this cruel act of betrayal.” A Tesco spokesperson replied: “Well, it sounds like you’ve gone through a whirlwind of emotions for a […]
Stuck for what to tweet or post? Here’s some inspiration with our 10 ideas for social media posts. 1 Daily/Weekly tips and advice Aim to use a regular slot to post a top tip from your industry. eg #EnergySavingTip replace just one old light bulb with an energy saving recommended one […]
Social media is a prime meeting place for you to interact with your customers. Most of the time it’s a positive place full of happy people. But, occasionally, people will use Facebook, Twitter, Linked In, Google+ and others to vent their frustration – whether justified or not – at your […]
Our Facebook page was running pretty smoothly. We had a good number of loyal fans, and people seeing – and engaging with – our posts. Then this happened: [symple_clear_floats]The change in Facebook’s news feed and its resulting decline in page post views is pretty well documented, with page owners […]
Describing yourself in 160 characters or less isn’t easy. It’s not a lot of characters. But a strong Twitter bio should draw your potential followers in by letting them know who you are, what you do and where they can find out more. Here are my dos and don’ts for […]
Running a Facebook competition can be a great way to promote your brand and increase engagement with new and existing customers. Here’s our ten steps to making your Facebook competition a success. 1. Set your objectives and your budget What do you want to achieve? Increased brand awareness? Promotion of a […]
UK marketers rate networking sites in this scorecard of social media sites compared by DMA… In the first study of its kind, The DMA Social Media Council asked 171 UK marketers to score Facebook, Twitter, Linked In, Google+ and Youtube in three key areas: campaign planning, execution and optimisation. The resulting scorecard […]
With over 1.5 billion users worldwide, Facebook can a fantastic promotional tool for your business. But, once you’ve got likes, how do you engage with those fans? This infographic by Quicksprout gives some excellent tips…
If you’re losing followers on Twitter, this infographic by DK New Media, based on data from Econsultancy, might help explain why…